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North America

Jill Metcalf

SVP, Client Operations

As SVP, Client Operations, Jill Metcalf is responsible for helping Essence retain and grow its client relationships in the Americas by ensuring the agency is exceeding client expectations and delivering exceptional value. Jill has held key leadership roles at Essence since joining the agency in 2014, including overseeing the agency's Global Client Experience practice and Strategic Solutions for Essence's relationship with Google globally.

With over a decade of experience helping clients solve critical business problems, Jill brings a solution-oriented approach to Essence's Client Experience practice. Prior to Essence, she served at both Deloitte and IBM Global Business Services, helping businesses and government entities design and implement business transformation plans.

Jill is based out of Essence's New York office and holds a degree in International Studies and French from Colby College in Maine, her beloved home state.